Customer Top Questions

The questions that our customers ask most often.

Is my rental car insured?
Yes, the vehicle is insured by the car rental company. However, if the rental car is damaged or stolen while it is in your possession, you will be liable to...
Tue, 20 Feb, 2018 at 3:25 PM
Can I add a baby or booster seat to my rental car booking?
Yes. Baby seats and child booster seats can be requested and added to an existing car rental booking. The car rental company will charge you for each seat ...
Tue, 20 Feb, 2018 at 3:52 PM
Will I be charged for the car if I do not show up to collect it?
No. There is no financial penalty if you do not collect your hire car. Rental charges are incurred when you collect your hire car from the rental desk. If ...
Wed, 24 May, 2017 at 11:17 AM
Can I use a debit card when hiring a rental car in Australia?
Avis, Hertz, Budget and Thrifty will accept debit cards at most locations with the Visa/Mastercard emblem at most locations. This excludes any luxury fleet ...
Tue, 20 Feb, 2018 at 3:50 PM
How do I add a GPS to my booking?
There are a number of ways you can add a GPS to your car rental booking. You have the option to add the request on the booking page if pickup is more than 4...
Fri, 16 Feb, 2018 at 10:44 AM
Do I require a credit card to hire a car?
Yes. You will be required to present your credit card at the rental counter when you collect your hire car. In some circumstances, a visa debit card may be...
Wed, 24 May, 2017 at 11:31 AM
What are the available options to cover the car rental excess?
Basically, you have three options. 1. Purchase Rental Vehicle Excess Insurance. 2. Purchase supplier excess reduction cover when you pick up the car. 3. Cho...
Tue, 20 Feb, 2018 at 3:47 PM
Can I request a tow bar or roof racks to be fitted to the vehicle?
Unfortunately none of our suppliers allow tow bars or roof racks to be attached to their vehicles.
Fri, 16 Feb, 2018 at 12:47 PM
Can I cancel my car rental booking?
Yes. You can book your rental car and cancel at a later date without cost in Australia. However, in other parts of the world, you may be required to pay a d...
Tue, 20 Feb, 2018 at 3:30 PM
Will my overseas drivers licence work in Australia?
If you have held a valid, unrestricted drivers license that is printed in English for a minimum of 12 months, then you will not require an international per...
Tue, 20 Feb, 2018 at 3:32 PM