Customer Top Questions - Australia

The questions that our customers ask most often.

Is my rental car insured in Australia?
Yes, the vehicle is insured by the car rental company. However, if the rental car is damaged or stolen while it is in your possession, you will be liable to...
Tue, 24 Apr, 2018 at 11:52 AM
Can I add a baby or booster seat to my rental car booking in Australia?
Yes. Baby seats and child booster seats can be requested during the booking process, if pick-up is more than 48 hours away. If you have already booked your ...
Tue, 24 Apr, 2018 at 11:52 AM
Will I be charged for the car if I do not show up to collect it in Australia?
No. There is no financial penalty if you do not collect your hire car. Rental charges are incurred when you collect your hire car from the rental desk. If ...
Tue, 24 Apr, 2018 at 11:53 AM
Can I use a debit card when hiring a rental car in Australia?
Avis, Hertz, Budget and Thrifty will accept debit cards at most locations with the Visa/Mastercard emblem at most locations. This excludes any luxury fleet ...
Tue, 24 Apr, 2018 at 11:54 AM
How do I add a GPS to my booking in Australia?
There are a number of ways you can add a GPS to your car rental booking. You have the option to add the request on the booking page if pickup is more than 4...
Tue, 24 Apr, 2018 at 11:55 AM
Do I require a credit card to hire a car in Australia?
Yes. You will be required to present your credit card at the rental counter when you collect your hire car. The credit card holder will need to be present t...
Tue, 24 Apr, 2018 at 11:55 AM
What are the available options to cover the car rental excess in Australia?
Car rental insurance and excess reduction products are optional in Australia. If you are looking to reduce your excess amount, you have three options. 1. Pu...
Tue, 24 Apr, 2018 at 11:55 AM
Can I request a tow bar or roof racks to be fitted to the vehicle in Australia?
Unfortunately none of our suppliers allow tow bars or roof racks to be attached to their vehicles. If you’re travelling in another part of the world or ...
Tue, 24 Apr, 2018 at 11:56 AM
Can I cancel my car rental booking in Australia?
Yes. You can book your rental car and cancel at a later date without cost in Australia. You can cancel your booking online, or by contacting our Customer Ca...
Tue, 24 Apr, 2018 at 11:56 AM
Will my overseas drivers licence work in Australia?
If you have held a valid, unrestricted drivers license that is printed in English for a minimum of 12 months, then you will not require an International Dri...
Fri, 13 Apr, 2018 at 11:12 AM