Claims

How do I lodge a claim?
Our partner, Allianz Global Assistance (AGA), manages the claims process.  To make a claim, you can contact AGA directly. Please note that you...
Fri, 17 Feb, 2017 at 4:21 PM
How long will it take to process my claim?
Our partner, Allianz Global Assistance (AGA), manages the claims process. Claims are processed within 10 working days after Allianz Global Ass...
Fri, 4 Nov, 2016 at 11:03 AM
Do I have to be in Australia to process my claim?
No, you do not have to be in Australia to process your claim. Claims can be lodged and managed online. Non Australian Bank Accounts: Please note...
Fri, 4 Nov, 2016 at 11:04 AM
Can assessed claim funds be debited into an overseas bank account?
Funds can be debited into your nominated bank account.  Non Australian Bank Accounts: Please note, when completing your claim form, if your pr...
Fri, 4 Nov, 2016 at 11:05 AM
Can assessed claim funds be paid in foreign currencies?
Allianz Global Assistance (AGA) pay all claims in Australian dollars.  AGA will pay you unless you tell them to pay someone else. Non Austra...
Thu, 28 Jul, 2016 at 3:28 PM
What information do I need to provide to lodge a claim?
Our insurance partner, Allianz Global Assistance (AGA), manages the claims process. Claims are processed within 10 working days after Allianz Global Assis...
Mon, 17 Apr, 2017 at 9:31 AM
Where can I find the claim form?
Our partner Allianz Global Assistance (AGA) manages the claims process. The 'Contact AGA to Lodge a Claim' article has a direct link to do...
Mon, 10 Jul, 2017 at 3:05 PM
I am having trouble lodging my claim on www.travelclaims.com.au
Our partner Allianz Global Assistance (AGA) manages the claims process. The claim form is available at www.travelclaims.com.au  When you ...
Fri, 4 Nov, 2016 at 11:11 AM
Contact AGA to Lodge a Claim
Need to make a claim? Our insurance partner, Allianz Global Assistance (AGA), manages the claims process. To lodge a claim, you will need to: ...
Fri, 4 Nov, 2016 at 11:00 AM