Purchase Support

Which state should I choose when purchasing my policy?
Choose the state that you will collect your hire car from. For example, if collecting your hire car from Brisbane, choose Queensland when generating your ...
Thu, 28 Jul, 2016 at 10:59 AM
Can I travel between 2 states with 1 policy?
Yes. The product provides cover for travel within Australia (including Thursday Island) and a car can travel across multiple states as part of a single jo...
Thu, 28 Jul, 2016 at 11:00 AM
Can I purchase a policy for a single day?
Yes. The product can be purchased for a single day.
Thu, 28 Jul, 2016 at 11:01 AM
Can I get a multi state quote or policy?
Yes. All quotes and policies provide cover for travel within the whole of Australia, including Thursday Island.
Thu, 28 Jul, 2016 at 11:02 AM
Is there an annual or multi-trip product?
While annual multi-trip policies are available for car hire overseas, there is currently no product in the market for travel within Australia for Australi...
Thu, 28 Jul, 2016 at 11:03 AM
Does a single policy provide cover for 2 or more incidents within 1 journey?
Yes, the policy provides cover up to the value of a Customer's chosen level of cover; either $4,000, $6,000 or $8,000 cover. If the ren...
Tue, 11 Oct, 2016 at 11:13 AM
I have travel insurance. Does it cover my rental vehicle excess?
Some travel insurance products, including complimentary travel insurance offered as a credit card benefit, provide cover for rental vehicle exces...
Wed, 28 Sep, 2016 at 3:08 PM
What payment methods does RVE Insurance accept?
Rental Vehicle Excess (RVE) Insurance accepts payment from all major credit cards including Visa and MasterCard. Payment can be made online or ove...
Wed, 28 Sep, 2016 at 3:09 PM
My credit card provides travel insurance. Am I doubling up on cover if I purchase RVE insurance too?
No, not necessarily. It is important to check what your travel insurance does and does not include. I have travel insurance. Does it cover m...
Wed, 28 Sep, 2016 at 3:10 PM
Can I purchase a policy for part of my car hire only?
No.  All Plans: • Single journey policy; • Cover begins when you collect the rental vehicle from the rental vehicle company; and • Cover ...
Thu, 28 Jul, 2016 at 11:31 AM