Customer Top Questions

The most popular enquiries that we receive about insurance

What is Rental Vehicle Excess Insurance?
First of all, let's explain the rental vehicle excess, your financial liability when hiring a rental car in Australia. When you hire a renta...
Thu, 26 Apr, 2018 at 9:59 AM
How does the product work?
The RVE Insurance product is a reimbursement insurance to cover the rental vehicle excess liability when hiring a rental car. It works similarly to trav...
Thu, 26 Apr, 2018 at 9:59 AM
What does the product cover?
The insurance sold by RVE Insurance is an Allianz Australia product. It is independent to the car rental companies and provides an alternate cover t...
Thu, 26 Apr, 2018 at 10:03 AM
Which plan should I choose? $4,000, $6,000 or $8,000 excess cover?
Customer’s liability when hiring a rental car is capped at the excess value. Commonly the excess liability ranges between $4,000 and $6,000 for standard...
Thu, 26 Apr, 2018 at 10:04 AM
What is reimbursement insurance?
The product sold by Rental Vehicle Excess Insurance is a reimbursement insurance. It works similarly to travel insurance. If you cause damage to the...
Thu, 26 Apr, 2018 at 10:04 AM
What is "nil excess"?
If you cause damage to the rental car, Allianz Global Assistance will reimburse the assessed claim value from the first dollar to the four thousandth, ...
Thu, 26 Apr, 2018 at 10:05 AM
Are you selling the car rental company's product?
No. The insurance sold by Rental Vehicle Excess Insurance is an Allianz Australia product. It is an alternate cover to the excess reduction products ...
Thu, 26 Apr, 2018 at 10:06 AM
I have purchased an insurance policy. Do I need to purchase cover from the car rental company too?
If an insurance policy has been purchased, there is no need to purchase additional protection products to cover a journey. Rental Vehicle Excess Insuranc...
Thu, 26 Apr, 2018 at 10:07 AM
The car rental company doesn't know anything about my policy. Am I covered?
Yes. If you have received a confirmation email for your Rental Vehicle Excess (RVE) Insurance policy, your journey is confirmed and covered for your nomi...
Thu, 26 Apr, 2018 at 10:08 AM