Customer Support

Information on how the Customer can contact us.

I am having trouble with the purchase page. I have entered my details and tried to pay however I'm not sure if the purchase has been confirmed?
We're sorry that you are having difficulty purchasing your Rental Vehicle Excess (RVE) Insurance policy. If you have not received a confirma...
Mon, 16 Oct, 2017 at 4:12 PM
I have not received my insurance confirmation email
Thank you for purchasing an insurance policy from Rental Vehicle Excess (RVE) Insurance. A confirmation email is issued to your nominated email ac...
Tue, 14 Feb, 2017 at 9:53 AM
I have purchased both insurance and excess reduction. Can I use both or is one redundant?
So you've purchased both rental vehicle excess insurance from Rental Vehicle Excess (RVE) Insurance and excess reduction from the car rental comp...
Mon, 5 Mar, 2018 at 10:57 AM
Will it affect the car rental bond if I take RVE Insurance (or any third party insurance) instead of the car rental reduction product?
The bonds are imposed by the supplier of the rental vehicle and cannot be changed in any way. Bonds are charged regardless if a Customer purchases RVE Insur...
Thu, 8 Mar, 2018 at 9:36 AM